Precinct

AI software developers · Leeds

We build the software your business actually runs on.

Not websites. The systems you live in all day — the helpdesk, the stock control, the remote access, the paperwork nobody wants to type twice. Built to fit your business exactly, for roughly what you currently pay for a year of licences.

Book a 30-minute call See what we've built

Fixed price No per-seat fees You own the code

Precinct is a QLine IT company — a Leeds IT support business with over 2,500 clients across the UK, handling around 150 support requests a week. We've been doing this for years before we started selling the software behind it.

Real screens · sample data · the companies shown are invented

Open tickets 14 open · 3 unassigned
#4032 Sage won't open after the updateNorthgate Dental · Chapel Allerton New 4m
#4029 Re: New starter — laptop and mailboxHalloway Group · Head office Customer reply 18m
#4024 Card machine offline since 8amRavensworth Pharmacy · Site 3 Attention 1h
#4019 Wi-Fi dropping in the back officeMarsden Care · Beech House Scheduled 3h
#4011 Quote for eight replacement laptopsKelsall & Byrne In progress 1d
#4008 Printer jam cleared, driver reinstalledNorthgate Dental · Roundhay Resolved 1d

Red means one thing in this system and never anything else: a customer is sitting there waiting for you.

Machines machines · live status
NGD-RECEPTION-01Northgate Dental · Chapel Allerton Unattended Connect
HAL-FINANCE-04Halloway Group · Head office Unattended Connect
Support session — J. WhitfieldKelsall & Byrne · one-off, no agent Assistant Join
MAR-BEECH-TILL2Marsden Care · Beech House Offline 2h
RAV-S3-BACKOFFICERavensworth Pharmacy · Site 3 Command sent Run
NGD-SURGERY-02Northgate Dental · Roundhay Unattended Connect

Silent install, no reboot, no tray icon. Every session is signed in as a real named person, so you can always answer "who was on that machine?"

Serialised stock PO-2291 · goods-in complete
5CD9412XKL Latitude 5540 · i5 / 16GBLeeds store · bay 4 In stock £612.40
5CD9412XKM Latitude 5540 · i5 / 16GBCharged out · Halloway Group Charged out £748.00
JN4471QW2 UniFi U7 Pro access pointVan 2 · O. Trent In transit £141.20
8812PPD40 ThinkPad E14 · returned faultyMarsden Care · awaiting RMA Returned £498.00
5CD9412XKN Latitude 5540 · i5 / 16GBLeeds store · bay 4 In stock £612.40
QX0038117 Refurb ThinkCentre M70qLeeds store · refurb shelf Refurb £188.00

Every unit tracked by its own serial from purchase order to the customer it ended up with — with the real cost and the real selling price attached to that exact machine.

Bills awaiting approval read automatically · nothing posted yet
Ingram Micro · INV-882316 lines · matched to PO-2291 · serials read AI read £3,674.40
Cloud licences · monthlyNon-stock · nominal 6201 · VAT 20% AI read £1,284.60
Broadband · 12 sitesSplit across 12 cost centres automatically AI read £742.00
Courier · week 34Needs a human — supplier not recognised Check £96.75
Hardware · 4 access pointsMatched to PO-2288 · goods-in confirmed AI read £564.80

The invoice arrives by email, gets read, and is matched against the purchase order it belongs to. A person still presses approve before anything reaches the accounts.

4 business systems designed, built and put into daily use
37,147 tickets migrated into a new helpdesk without losing a note
723 machines already live on a self-hosted remote support platform, of 1,094 mapped
97% cut in the monthly bill for the helpdesk it replaced

What we've built

Four systems, all of them running a real business.

Every one of these was built for a working UK company and is in use right now, or is being built as you read this. We've marked which is which, because a portfolio that quietly counts unfinished work isn't a portfolio.

Helpdesk & ticketing

Live

A full support desk replacing a well-known subscription product. Email in and out on a shared inbox, AI triage on arrival, phone calls recorded and attached to the job, a customer portal, time tracking, and a read API so existing reports keep working.

37,147 tickets migrated 63,009 time entries migrated 4 days to move the whole team

Remote support platform

Live

A self-hosted replacement for two paid remote-access products. Unattended access, one-off sessions for machines with no agent, and commands pushed to a whole group at once. Microsoft sign-in, so every session is attributable to a named person.

723 machines enrolled so far 180 client groups, sorted automatically 1,094 mapped — the rest in progress

Serialised stock control

Live

Purchase orders, goods-in, and every unit tracked by its own serial number through locations, charge-outs and returns — with real per-unit cost and selling price. Roles, two-factor sign-in, and an audit log of who did what.

Per-serial cost and margin Full audit trail Solves what the accounts package can't

Bills & accounts automation

In build

Supplier invoices arrive at one address, get read automatically, and are matched against the purchase order they belong to before being pushed into the accounts package with the PDF attached. Removes a paid capture tool and a double-entry job.

Design agreed, build underway Draft-first — a person always approves Replaces a per-document subscription

Where the AI is

Two places — and we'll tell you which is which.

"AI-powered" is on every software website in Britain and means almost nothing. Here is exactly where it sits in what we do, and where it deliberately doesn't.

Inside the software

It removes the typing

The parts of the working day that are reading something and copying it somewhere else are the parts worth automating. That's where we put it, and nowhere else.

Every ticket is read on arrival — a plain summary, a suggested priority, and the questions you'll need answered before you can start. Every phone call is transcribed and attached to the job, so "I rang about this last month" is a search, not an argument. Every supplier invoice is read and matched to its purchase order, down to the serial numbers on the line items.
In how it gets built

It's why you can afford this

This is the part that changes your price, and it's the honest reason bespoke software is worth a second look in 2026 when it wasn't in 2016.

Weeks, not quarters. The helpdesk went from nothing to a full team working in it in four days, carrying thirty-seven thousand tickets with it. A year of licences, not five. AI-assisted development moved custom software from "too expensive to consider" to "cheaper than renewing". Small enough to change its mind. Something wrong in week two gets rebuilt in week two, rather than becoming a change request.

And where it isn't: nothing leaves your building on an AI's say-so. Invoices are assembled and held for a person to approve. Emails to your customers are written by your staff. Triage suggests a priority; it doesn't set one. Every system we build is draft-first by design — the machine does the reading and the typing, and a human still makes the decision.

Security & GDPR

Built by people who do security for a living.

Most software companies bolt security on. We came at this from the other direction — our parent company spends its days keeping other businesses' networks safe, and gets audited on it. The same habits go into the software.

Certified, not claimed

Cyber Essentials and Cyber Essentials Plus

QLine IT holds both. The Plus is the one that matters — an external assessor tests the systems hands-on rather than taking our word from a questionnaire.

Cyber Essentials Cyber Essentials Plus
Access

Sign in with Microsoft, not another password

Your existing Microsoft 365 accounts and your existing multi-factor authentication. No new password list for you to manage — and when somebody leaves, disabling their Microsoft account removes their access to everything, immediately.

Exposure

No login page on the open internet

Our systems sit behind authenticated tunnels rather than open ports. There is no front door on the public internet for somebody to stand at and try passwords against, which removes an entire category of attack rather than defending against it.

Accountability

An audit trail, built in from day one

Who did what, to which record, and when. Designed in rather than added after an incident — so the day somebody asks the question, it's already answered.

Location

Your data stays in the UK

London by default, on infrastructure in your organisation's name. If a client contract or an internal policy requires somewhere specific, that gets settled on the discovery day rather than discovered later.

Sensitive material

The risky data gets treated as risky

Call recordings, transcripts and anything else that would hurt if it leaked are held to a tighter standard than the rest — restricted, logged, and kept only as long as you actually need them.

The GDPR point nobody selling you software mentions

When your records live inside somebody else's platform, a deletion request means asking a vendor to delete something and trusting the answer. A subject access request means exporting whatever they choose to give you. Your retention policy is whatever their product allows.

When the database is yours, you delete the row. Subject access requests come out of your own system, in full. Retention rules are yours to set. You are the data controller and you can actually behave like one — which is the position the regulation assumes you are in, and the position an off-the-shelf subscription quietly takes away from you.

And nothing of yours trains anything. Your tickets, your customers and your documents are not used to improve a model, ours or anyone else's. That is worth asking of every company currently selling you an AI feature.

The honest version

Off-the-shelf works until the day it doesn't.

There is nothing wrong with buying software. Most businesses should. But there comes a point — usually somewhere between the fifth employee and the five hundredth customer — where the tools start telling you how to run your business.

The bill

You rent it forever

Ten people on a £40-a-seat plan is £4,800 a year — and that's one tool. Add the remote access, the stock system, the invoice capture. After five years you've spent the price of a small car and you own nothing.

The fit

It only half fits

Every product assumes a shape of business. When yours is different — one customer with forty sites, a single shared inbox, engineers who work from a van — you spend your days working around the software instead of in it.

The gaps

The gaps become your job

Two systems that don't talk to each other create a person whose job is retyping. Serial numbers entered twice. Hours logged twice. That person costs more per year than the software that would have joined the two up.

Proof

We built the first ones for ourselves.

Precinct exists because QLine IT — our own IT support business in Leeds — was paying over a thousand pounds a month for a helpdesk that could not tell the difference between a customer and one of their forty buildings, and paying again for remote access, and again for invoice capture.

So we stopped complaining about it and wrote our own.

The helpdesk took four days from first ticket to the whole team working in it. The remote support platform followed and now carries 723 of a planned 1,094 machines. The stock system runs the warehouse. The bills system is being built now.

Every system on this page runs QLine IT every working day, with real customers and real money going through it. We're not selling you something we've only demonstrated — you can ring the company that uses it.

Do this for us
The helpdesk changeover, in full
Tickets carried across37,147
Time entries carried across63,009
Customer contacts2,041
Call recordings indexed1,492
Staff moved over8
Days to full changeover4
Old licence cost£1,000+ / mo
New running cost≈ £26 / mo
History left behindNone

How it works

Four stages, and you can stop after the second.

Nothing gets built until you've seen the whole scope and the whole price. If the proposal isn't worth it, you've lost a day and we've lost a day.

01

A day with your team

We sit with the people doing the work and watch how it actually arrives — not how the process document says it does. That's where the requirements really are.

02

A fixed-price proposal

One document: what your system does, what it doesn't, what it costs to build, what it costs to run. One number, not a day rate. Say no and you owe us nothing further.

03

Build and migrate

We build it and move your history into it — every record, note, attachment and logged hour. You get a working copy to poke at long before anyone depends on it.

04

Go live, with a net

Your old system stays switched on alongside until your team stops reaching for it. Then we hand over the code, the database and the documentation.

What it costs

One price to build it. Pennies to run it.

We can't put a figure on this page honestly, because the honest figure depends on what you need. What we can tell you is the shape of the deal, and it doesn't change.

The build One fixed price

Quoted after the discovery day, before a line of code is written. Not a day rate, not an estimate that drifts.

Per user Nothing, ever

Add your tenth employee, or your fiftieth. The bill doesn't move. This is the whole point.

Running cost A server and a domain

A system carrying nearly forty thousand tickets runs comfortably on a £12-a-month server. Ours costs about £26 a month all in.

Afterwards Support if you want it

An optional monthly retainer for changes and fixes. Cancel it and your system carries on working — it's yours.

Before you ask

The questions everyone asks first.

Who owns it when it's finished?

You do. The code and the database are yours, handed over with documentation. That's not a concession we make reluctantly — it's the reason to do this instead of renting.

Isn't AI-written code a risk?

Code nobody understands is a risk, whoever wrote it. Ours is reviewed, documented and handed over, and every system on this page runs a live business with real money and real customers going through it. Judge it on that rather than on how it was typed.

What happens if you disappear?

You still have a working system, the source code and the database, on a server in your name. Any competent developer can pick it up. Compare that with what you'd have on the day your current vendor puts their prices up.

How long does it take?

The helpdesk went from nothing to eight staff working in it in four days — but that was our own business and we already knew exactly what was wrong. For yours, plan in weeks. We'll give you a real date in the proposal, not a range.

We've got years of history. Does it come with us?

All of it. Records, notes, attachments, contacts, logged time, closed jobs from six years ago. We move it before you switch, and you check it before you commit. Nothing gets cancelled at the old vendor until you've seen your own data in your own system.

Will it work with the tools we already use?

Usually, yes. Microsoft 365 mail and calendars, VoIP phone systems, accounts packages over their API, and your existing spreadsheets and dashboards. Anything with a documented interface is a conversation rather than a problem.

Where does the data live?

On a server in London by default, under your organisation's name. If you need it somewhere specific for a contract or a policy, say so on the discovery day and that's where it goes.

Is this just for IT companies?

No. It started in IT support because that's the business we know best. But work arriving by email, stock with serial numbers on it, and invoices that get typed in twice are not IT problems — they're every-business problems.

Next step

Tell us what your current systems won't let you do.

Half an hour on the phone, no slides. If buying off the shelf is the right answer for you, we'll say so and you'll have lost thirty minutes.

You'll speak to the people who build it, not a salesperson working from a script.

or email cdm@qlineit.com